Your Patients Come FirstYou don’t come to work to deal with money and billing. You come to help people live better and healthier lives. If you’re a member of a small doctor’s office, the MD’s don’t have time to handle every backoffice issue. Outsourcing your medical billing is one of the most pronounced decisions that you can make to optimize the care in your small practice.
Jettison Mistakes in Your BillingWho better to deal with billing than a biller? They know how to make sure your bills are accurately assessed and submitted, because they’re trained to. It’s all that they do. Sure, you may feel that your office staff are great at everything in their job description – and they probably are. But with all your staff must do, imagine how much better they would be if you outsourced your billing, allowing them time to get your office running at light speed, and improving the interactions with patients. A stressed receptionist is a sure way to upset your patients every time they visit your office. Giving that receptionist less to do will brighten her day and your patients’ visits, all while increasing your revenue!
Keep Your Money…If you outsource your billing, you’ll probably save a bundle in paychecks and benefits coverage because you won’t be saddled with all of the staff and liabilities that come with in house billing. Not to mention the accoutrements that extra staff need, such as places to sit and a computer with special software you may have to wait a long time to train them to use properly, especially now with the advent of ICD-10. Put this all together, and you may be surprised to find that the steady rate you’ll pay for an outside biller is less than you’ll be charged for keeping those same services in house. Moreover, you’ll save money, aggravation and get better service.
…And Get Some More!Unlike your direct staff, a billing company won’t miss a beat. With so many people dedicated to providing your billing services under a single billing company’s roof – you’ll find you get uninterrupted income from their conveyor belt consistency. Sick days and vacations won’t affect your schedule, or lead to a backlog of incomplete bills.
Customer Service Makes PerfectWhat happens when a patient calls with a billing question? One of your staff has to field the call, which takes her away from what she was doing in the office. In addition, she may have to scurry to get the billing information that the caller was interested in, which means you’re not delivering the kind of service that you’re capable of would you opt for an outside biller. Doctors who run smaller practices and are interested in providing the very best service, all while collecting the maximum return on their care, rely on outside billers who can juggle many billing demands at the expense of nothing else.
Medical Billing – What You Need To KnowBefore letting your billing office get started, you should know about the following:
- If you have a hard time letting go, you may not like outsourced billing, which is an exercise in delegation on a grand scale.
- Check the fine print to root out any fees that you may accrue through your off-site billing service.
- Be aware that billing offices charge you a percent of what they can collect for you, which is going to be variable based on how many patients you have. They only grow if you do.
- Top billing companies will provide training for your front office staff on collecting on DOS, and providing you with software recommendations.