
- 70% of people with high ratings on care quality had commiserate ratings of their billing and payment.
- 75% with the high ratings were given clear information up front about the costs
- Approximately 65% of patients said that getting up front estimate of out of pocket expense would help them decide to stay with that provider.
- Approximately 65% of patients said clear bills would also help them stay.
- Over 60% of patients said having real time expense information at the time of their visit would also push them to stay with that practice.